Refund & cancellation policy
Refund, cancellation, rescheduling, and deposit rules for audit and review engagements.
Last updated: 8 August 2026
This policy applies to professional engagements with Innovative Cloud Services for financial audit of e-wallet applications and related focused reviews. It does not cover physical product sales; we do not sell retail goods through this site.
Commencement deposit
Engagements typically require a commencement deposit (often 40% of the agreed fee) when the evidence request list is accepted. The deposit reserves team capacity for the agreed fieldwork window.
Cancellation by the client
- More than 10 business days before fieldwork start — Deposit refunded minus a documented administrative fee of up to THB 15,000 for scoping already performed.
- Within 10 business days of fieldwork start — Deposit is non-refundable because sampling calendars and staff allocation are locked.
- After fieldwork has started — Fees are due for work performed on a percentage-of-completion or day-rate basis as stated in the engagement letter; unused future days may be cancelled with written notice.
Cancellation by us
If we must cancel for reasons within our control (for example illness without available substitute), we refund prepaid fees for undelivered work. If cancellation results from client failure to provide essential evidence after reasonable reminders, deposits covering time already spent are not refunded.
Rescheduling
One reschedule with at least 7 business days’ notice is usually accepted without charge, subject to team availability. Later or repeated reschedules may incur a rebooking fee reflecting wasted preparation days.
No-shows
If key client contacts miss a confirmed kickoff or closing meeting without notice, we may charge for the reserved session and propose a new date.
Work already started
Draft findings, sample schedules, and analysis completed before cancellation remain chargeable. Working papers stay our property; copies of client-provided evidence can be returned or destroyed on request subject to retention duties.
Partial refunds
Where a scoped engagement is narrowed by mutual written agreement mid-stream, we recalculate fees. Overpayments on the reduced scope are refunded within 21 business days.
Non-refundable items
- Completed report delivery for the agreed scope
- Third-party costs already incurred with your approval (for example out-of-town travel)
- Administrative fee portions described above
Refund method and timing
Approved refunds are paid to the original remitting account within 21 business days after written approval. Bank charges from intermediary banks, if any, are borne by the party whose bank imposes them unless otherwise agreed.
How to request a refund
Email info@innovativecloudservices.digital with the engagement reference, reason, and payment details used. You may also call +66 2 555 2470. We confirm receipt within three business days and outline next steps.
Exceptions
Consumer statutory rights under Thai law, where applicable, are not limited by this policy. Engagement letters may set stricter or more specific commercial terms; those signed terms prevail for that engagement.